iDesk360 · Customer Service
Query Management System – iDesk360
iDesk360 centralises customer queries from email, web, chat and phone into one ticketing workspace with automated routing, SLA tracking and analytics.
Faster first response
No query left behind
Measurable service quality
Core modules
- Omnichannel ticket inbox
- Auto-assignment & routing
- SLA policies & escalations
- Knowledge base
- Customer portal
- CSAT surveys
- Agent performance analytics
Built for
Support teamsTelecomsPublic services
Cloud or on-premise
Deploy how you need
White-label
Your brand, your domain
Integrations
Payments, SMS, accounting & APIs